My order has been flagged as manual review, what does this mean?

In order to protect our customers as well as our company, RAJ uses Authorize.net, which reviews all orders that come through our system. If your order is flagged, it means some of the information on your order is suspicious, or that your profile matches that of a similar fraud order we've previously seen. Although, in most cases, the system might flag your order if you are using a credit card that has a different billing address than your shipping address, or if the name on either is different than the billing details of your credit card.

What do I have to do?

Nothing....all information will be reviewed manually and we will reach out by phone or email should we require anything else to process your order. After which your order will automatically proceed to processing (if approved), or canceled (if not approved).

If you have any questions in the meantime regarding your order, please send an email and we will respond as soon as possible.

We hope you can understand why we're being cautious to double-check that these order details are correct!